Support
Return Materials Authorization Form

Do you have a product that needs servicing or maintenance? This is the Applied Physics Systems Return Materials Authorization (RMA) form, which is used for the return and/or servicing of purchased products only. Use the Advanced Replacement Request Form for leased equipment. Fill in the form fields, click the submit button at the bottom of the form, and an RMA number will be sent to you.

Advanced Replacement Request

Do you have a product that needs servicing or maintenance? This is the Applied Physics Systems Advanced Replacement Request (ARR) form, which is used for the return and/or servicing of leased products only. Use the Return Materials Authorization Form for purchased equipment. Fill in the form fields, click the submit button at the bottom of the form, and an ARR number will be sent to you.

FAQ Master List

The Applied Physics Systems website lists FAQs on the company page and also product-specific FAQs on the product pages. This section contains all of the FAQs, in one location, for convenient browsing. Is there something we’ve missed? Let us know using the “Contact Us” form and we will send you an answer.

Are Applied Physics Systems directional sensors and gamma sensors "paired"?

No. Our Directional and Gamma Sensors are interchangeable. The standard connection from our Model 750 Directional Sensor to the Model 751 Gamma Sensor is through our NET bus system. In this system, the Directional Sensor controls and connects to devices on the bus and manages their communication with the host system.

How accurate are Applied Physics Systems directional sensors?

Our Directional Sensors are ±0.1° for inclination and toolface and ±0.4° for azimuth. Product specifications are listed on all our data sheets.

How do I access the data from an Applied Physics Systems directional sensor?

Applied Physics Systems communication protocols are documented for all our products in the User Manuals.

Does Applied Physics Systems have sales offices? How can I visit?

Applied Physics Systems is headquartered in Sunnyvale, California. We also have a Sales Office in Calgary, Alberta, Canada. We can receive visitors at both offices anytime, by appointment. Please contact us to arrange a visit.

Does Applied Physics Systems provide custom drilling solutions?

Applied Physics Systems designs and supplies a standard product offering of OEM sensor products (directional, gamma, and magnetometer) to system integrators and MWD systems and related peripheral devices to customers providing MWD services. We also engage in customer development projects with strategic partners.

What type of services does Applied Physics Systems provide?

Applied Physics Systems provide maintenance and repair services for all of the instruments and systems we supply to our customers. We provide in-house and field based training as needed to our existing customers to facilitate the correct use and deployment of our systems and instruments. We offer our products for sale and in some cases as rentals. We do not provide any services which involve operating our equipment, such as MWD Services or Directional Drilling Services.

What testing and quality assurance procedures does Applied Physics Systems use?

Applied Physics Systems employs an exhaustive quality and qualification process for all our new product designs and applies custom designed production tests for each individual item manufactured. Testing for performance (calibration and accuracy), for reliability and/or for environmental conditions (temperature and vibration) depends on the instrument or assembly.

Technical Bulletins - User Manuals - Utilities

Applied Physics Systems technical bulletins and technical documentation can be accessed online. The documentation list is password-protected; if you do not have a password, please fill out the form below and a password will be sent to you.

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Contact Support
Phone
+1 650.965.0500
Monday – Friday: 9 AM - 5 PM PST
Email
service@appliedphysics.com